[et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_margin=”-77px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/toncell.ca\/wp-content\/uploads\/2022\/03\/half_circle.png” title_text=”half_circle” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_margin=”-25px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”|800|||||||” text_font_size=”41px” custom_margin_tablet=”” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|phone” text_font_size_tablet=”41px” text_font_size_phone=”23px” text_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n
Frequently asked questions<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FAQ Section” _builder_version=”4.16″ use_background_color_gradient=”on” background_color_gradient_stops=”#ffffff 0%|rgba(176,171,186,0.8) 100%” background_color_gradient_start=”#ffffff” background_color_gradient_end=”rgba(176,171,186,0.8)” custom_padding=”90px||90px|” global_colors_info=”{}”][et_pb_row admin_label=”text ” _builder_version=”4.16″ _module_preset=”default” custom_margin=”-119px||0px||false|false” custom_margin_tablet=”-119px||0px||false|false” custom_margin_phone=”-160px||0px||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
For what type of accounts are you looking for information?<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ admin_label=”Buttons” _builder_version=”4.16″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”|50px||50px|false|false” border_radii=”on|30px|30px|30px|30px” global_colors_info=”{}”][et_pb_column type=”1_3″ admin_label=”PEP” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_db_show_hide_button button_text=”TELUS Employee Purchase Program” button_alignment=”center” db_hide_on_click=”#affaires, #conso” db_toggle_on_click=”#pep” _builder_version=”4.19.4″ _module_preset=”default” custom_button=”on” button_text_size=”18px” button_border_width=”0px” button_border_radius=”0px” button_icon=”G||divi||400″ custom_margin=”0px||||false|false” hover_enabled=”0″ border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” border_color_bottom=”#96BD0D” text_shadow_style=”preset4″ global_colors_info=”{}” button_text_color__hover_enabled=”off|hover” button_text_color__hover=”#96BD0D” border_width_bottom__hover_enabled=”on|hover” border_width_bottom__hover=”2px” sticky_enabled=”0″][\/et_pb_db_show_hide_button][\/et_pb_column][et_pb_column type=”1_3″ admin_label=”Conso” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_db_show_hide_button button_text=”Consumer” button_alignment=”center” db_hide_on_load=”#conso” db_hide_on_click=”#pep, #affaires” db_toggle_on_click=”#conso” _builder_version=”4.19.4″ _module_preset=”default” custom_button=”on” button_border_width=”0px” button_icon=”G||divi||400″ custom_padding=”0px|10px|0px|10px|false|false” hover_enabled=”0″ border_radii=”on|8px|8px|8px|8px” border_color_bottom=”#96BD0D” text_shadow_style=”preset4″ global_colors_info=”{}” border_width_bottom__hover_enabled=”on|hover” border_width_bottom__hover=”2px” sticky_enabled=”0″][\/et_pb_db_show_hide_button][\/et_pb_column][et_pb_column type=”1_3″ admin_label=”Business” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_db_show_hide_button button_text=”Buisness” button_alignment=”center” db_hide_on_load=”#affaires” db_hide_on_click=”#conso, #pep” db_toggle_on_click=”#affaires” _builder_version=”4.19.4″ _module_preset=”default” custom_button=”on” button_border_width=”0px” button_icon=”G||divi||400″ custom_padding=”|10px||10px|false|false” hover_enabled=”0″ border_radii=”on|8px|8px|8px|8px” border_color_bottom=”#96BD0D” text_shadow_style=”preset4″ global_colors_info=”{}” border_width_bottom__hover_enabled=”on|hover” border_width_bottom__hover=”2px” sticky_enabled=”0″][\/et_pb_db_show_hide_button][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”FAQ PEP” module_id=”pep” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ admin_label=”Column” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion toggle_icon=”||divi||400″ icon_color=”#4B2C69″ use_icon_font_size=”on” icon_font_size=”28px” admin_label=”Accordion” _builder_version=”4.19.4″ _module_preset=”default” hover_enabled=”0″ border_color_all=”#96BD0D” border_color_bottom=”#96BD0D” global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”What is the exclusive TELUS Employee Purchase Program (EPP)” open=”on” icon_color=”#4B2C69″ _builder_version=”4.19.4″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” border_width_bottom=”2px” icon_color__hover=”#96BD0D” icon_color__hover_enabled=”on|hover” global_colors_info=”{}” toggle_font=”|800||||||#4B2C69|” sticky_enabled=”0″]<\/p>\n
The program is open to any existing TELUS customer* (with a consumer, prepaid or business account) or new TELUS customer who meets the program eligibility criteria. To find out about these criteria, please contact us at 1-844-519-6412 or pep@orizonmobile.com<\/p>\n
\n*If you have a TELUS account and wish to convert your account, a migration fee may be incurred<\/p>\n<\/blockquote>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”What are the benefits of the exclusive TELUS EPP ?” icon_color=”#4B2C69″ _builder_version=”4.19.4″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” border_width_bottom=”2px” icon_color__hover=”#96BD0D” icon_color__hover_enabled=”on|hover” global_colors_info=”{}” toggle_font=”|800||||||#4B2C69|” open=”off” sticky_enabled=”0″]<\/p>\n
You’ll receive up to 30% off select TELUS mobility plans, an additional discount on the latest devices and exclusive promotional offers*.<\/p>\n
You also have access to preferred pricing on various TELUS products such as Connected Home, Digital Protection, EnContinu+ and more!<\/p>\n
\n*All prices that are displayed on our corporate portal already include the PEP discount on the package and the discount on the device.<\/em><\/p>\n<\/blockquote>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Where can I take advantage of the TELUS EPP corporate offer?” icon_color=”#4B2C69″ _builder_version=”4.19.4″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” border_width_bottom=”2px” icon_color__hover=”#96BD0D” icon_color__hover_enabled=”on|hover” global_colors_info=”{}” toggle_font=”|800||||||#4B2C69|” open=”off” sticky_enabled=”0″]<\/p>\n
Exclusive TELUS EPP promotions are available on our website www.toncell.ca<\/a> and in our TELUS – Orizon Mobile stores. The list of branches is available <\/span>
here<\/strong>
<\/a>.<\/em><\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=”I placed an order online at www.toncell.ca. How long does it take to receive my order?” icon_color=”#4B2C69″ _builder_version=”4.19.4″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” border_width_bottom=”2px” icon_color__hover=”#96BD0D” icon_color__hover_enabled=”on|hover” global_colors_info=”{}” toggle_font=”|800||||||#4B2C69|” open=”off” sticky_enabled=”0″]<\/p>\n
Exclusive TELUS EPP promotions are available on our website www.toncell.ca<\/a> and in our TELUS – Orizon Mobile stores. The list of branches is available <\/span>
here<\/strong>
<\/a>.<\/em><\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I keep my phone number from another provider by taking a corporate account with TELUS?” icon_color=”#4B2C69″ _builder_version=”4.19.4″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” border_width_bottom=”2px” icon_color__hover=”#96BD0D” icon_color__hover_enabled=”on|hover” global_colors_info=”{}” toggle_font=”|800||||||#4B2C69|” open=”off” sticky_enabled=”0″]<\/p>\n
Yes. However, your telephone number must remain active at all times with this provider. You must provide your old account information when you register online. The steps to transfer your number will be transmitted to you by the agent in charge of your order.<\/p>\n
In addition, you will not lose your service during the transfer.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”When does my TELUS wireless billing begin?” icon_color=”#4B2C69″ _builder_version=”4.19.4″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” border_width_bottom=”2px” icon_color__hover=”#96BD0D” icon_color__hover_enabled=”on|hover” global_colors_info=”{}” toggle_font=”|800||||||#4B2C69|” open=”off” sticky_enabled=”0″]<\/p>\n
Billing begins once the activation of your TELUS account is complete. You can find the exact date on your customer service agreement.<\/p>\n
Please note that TELUS bills one month in advance. It is quite normal that your first bill is higher than the next one, this is due to the billing cycle that is assigned to you at activation. Commissioning fees may be added.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”If I already have my device, can I %22unlock%22 it and use it on the TELUS network?” icon_color=”#4B2C69″ _builder_version=”4.18.0″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” border_width_bottom=”2px” icon_color__hover=”#96BD0D” icon_color__hover_enabled=”on|hover” global_colors_info=”{}” toggle_font=”|800||||||#4B2C69|” open=”off”]<\/p>\n
Yes, but TELUS is not responsible for “unlocked” devices and they will not be guaranteed. However, if your phone was not previously with TELUS or Koodo, be sure to have it unlocked by the original company if it is from before December 2017 .<\/p>\n
TELUS devices are delivered unlocked and under CRTC law since that date.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I change my package or add options during the course of my contract?” icon_color=”#4B2C69″ _builder_version=”4.18.0″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” border_width_bottom=”2px” icon_color__hover=”#96BD0D” icon_color__hover_enabled=”on|hover” global_colors_info=”{}” toggle_font=”|800||||||#4B2C69|” open=”off”]<\/p>\n
It is possible to change your plan or add\/remove an option from your corporate plan at any time according to the plans in effect at the time of your activation.<\/p>\n
If you are currently on a plan that is no longer offered by TELUS, to change your plan, you will need to pay the remaining balance on your device and migrate to the new plan.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”What are the benefits of having more than one line in my TELUS EPP account?” icon_color=”#4B2C69″ _builder_version=”4.19.4″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” border_width_bottom=”2px” icon_color__hover=”#96BD0D” icon_color__hover_enabled=”on|hover” global_colors_info=”{}” toggle_font=”|800||||||#4B2C69|” open=”off” sticky_enabled=”0″]<\/p>\n
You will share your corporate discount with each line that is added to your TELUS corporate account.<\/p>\n
They get access to the same benefits as you, which is reserved exclusively for the employee of your organization, including a discount on the price of the device, the package price and additional promotions.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”My device is having problems. Who do I go to for service?” icon_color=”#4B2C69″ _builder_version=”4.18.0″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” border_width_bottom=”2px” icon_color__hover=”#96BD0D” icon_color__hover_enabled=”on|hover” global_colors_info=”{}” toggle_font=”|800||||||#4B2C69|” open=”off”]<\/p>\n
You can visit any TELUS store for repair service. You can also contact us at 1-844-519-6412 for assistance.<\/p>\n
A repair fee must be paid to repair your unit.<\/p>\n
We recommend that you have TELUS Device Protection or Apple Care+ to cover the majority of these costs.<\/p>\n
[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”FAQ BUSINESS” module_id=”affaires” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ admin_label=”Column” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_text_color=”rgba(0,0,0,0.65)” toggle_icon=”||divi||400″ icon_color=”#4B2C69″ use_icon_font_size=”on” icon_font_size=”28px” admin_label=”Accordion” _builder_version=”4.18.0″ _module_preset=”default” toggle_font=”|700|||||||” border_color_all=”#96BD0D” border_color_bottom=”#96BD0D” global_colors_info=”{}”][et_pb_accordion_item title=”How to reach us” open=”on” icon_color=”#4B2C69″ _builder_version=”4.18.0″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” border_width_bottom=”2px” icon_color__hover=”#96BD0D” icon_color__hover_enabled=”on|hover” global_colors_info=”{}”]<\/p>\n